Resolution options going outside AMPShow more
If you aren’t satisfied with the outcomes from AMP’s dispute resolution process, you can take your complaint to one of the below external dispute resolution bodies.
The Financial Ombudsman Service
There may be a time limit for referring your complaint to FOS or AFCA. You should contact them or visit their websites for more details.
The Superannuation Complaints Tribunal
There may be a time limit for referring your complaint to SCT or AFCA. You should contact them or visit their websites for more details.
Australian Securities & Investments Commission
You may also contact the Australian Securities & Investments Commission (ASIC) with your concern and to learn more about your consumer rights.
Phone 1300 300 630
We stand behind our products and services
Our aim is to resolve your complaint straight away.
If we can’t, we’ll work to address your concern within 10 business days.
During this time, we will update you on the progress of your complaint, and will ensure you have a phone number to contact us directly about it.
If it takes longer than 10 business days to resolve your complaint, we’ll contact you and keep you updated.
- Banking, insurance, investments or financial advice concerns: if we cannot address your complaint in 45 days to your satisfaction, we will let you know and why, and advise of your right to contact the Financial Services Ombudsman.
- Superannuation: if we cannot address your complaint in 90 days to your satisfaction, we will let you know and why, and advise of your right to contact the Superannuation Complaints Tribunal.