Are you experiencing financial difficulty?

We know that life doesn't always go as planned. And we understand that unexpected situations can happen which lead to financial difficulties. Such situations may include:

  • injury or illness
  • termination from employment
  • being made redundant
  • a death in the family or death of a co-borrower
  • business failure
  • experiencing reduced income
  • separating from your partner.

Get in contact with us if you're experiencing financial difficulty

You can tell us that you're experiencing financial difficulty by contacting us. We'll take the time to listen, understand your situation and do our best to help.



  • Call us on 131 267 8.30am – 7pm, Monday to Friday (AEST)
  • Find out more information about how AMP can help you
  • Read about our three-month premium waiver for customers affected by natural disasters


  • Call us on 131 267 8.30am – 7pm, Monday to Friday (AEST)
  • Write to us at PO Box 300, Parramatta, NSW 2124
  • Find out more about how AMP can help you

Learn more about the basics of home loans

Want to speak to a financial adviser?

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Find out about convenient ways to bank with AMP

Insurance support for customers affected by natural disaster

Find out more

Important information

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All banking products are issued by AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.  

It’s important to consider your particular circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account. 

Read our Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.