Bank@Post at Australia Post
Make withdrawals, deposits and balance enquiries at more than 4,200 Australia Post outlets that display the Bank@Post sign.
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Call our automated phone banking service on 13 30 30. You can also speak to a contact centre representative to support you with your transactions.
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You may have noticed you’ve been receiving funds into your AMP Bank account faster than normal. This is because AMP Bank has connected to the New Payments Platform (NPP).
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Find out moreWe’re phasing out cheques
Cheque usage has significantly declined with an increasing number of Australians moving towards faster and more secure payment methods. We are making some changes to our cheque services in line with the national approach to phase out cheques in Australia.
Key Dates
- 11 May 2024
From 11 May 2024, we will no longer issue bank cheques.
- 27 May 2024
From 27 May 2024, if you have an AMP Bank issued bank cheque in your possession you will need to contact us on 13 30 30 to arrange to have it paid into a nominated bank account.
- 24 November 2024
From 24 November 2024, we will no longer accept for deposit, personal cheques or cheques issued by other financial institutions.
FAQs
We’re discontinuing issuing and receiving cheques.
Please see the timeline below:
On and from 11 May 2024 – We will no longer issue bank cheques to customers and third parties.
On and from 27 May 2024 – If you have an AMP Bank issued bank cheque in your possession you will need to contact us on 13 30 30. After verifying your identity, we will ask you to provide information about the unpresented cheque and nominated account you would like the funds to be paid into. We will also ask you to provide us with a copy of the front and back of the cheque via and email to AMPBankPayments@amp.com.au. Please note, it can take up to three business days once we receive the copy of the cheque for the funds to be deposited into your nominated account.
On and from 24 November 2024 – We will no longer accept for deposit, personal cheques or cheques issued by other financial institutions.
Why is AMP Bank discontinuing cheque services?
Over the past two decades, the banking landscape in Australia has changed as banking technology advances and customers transition towards digital transactions. With cheques now in steady decline and accounting for only 0.1 per cent of all payments across the Australian payment landscape, more and more payment service providers are moving away from cheque processing.
As a digital bank, we have made a decision to phase out cheques and instead focus on providing our customers with faster, reliable digital services to fulfill their payment needs.
What alternative banking options do I have?
When you bank with us, you can access your funds in many ways. This includes internet banking using your desktop, mobile app using your smartphone or tablet, PayID, AMP Visa Debit Card and BPAY. More information about ways to bank can be found above.
I need a bank cheque. How do I get a bank cheque?
On and from 11 May 2024, we will no longer issue bank cheques.
If you would like to receive a bank cheque relating to your deposit account, please contact us on 13 30 30 or before 7 May 2024 to ensure we have time to process your request.
I still receive cheques on a regular basis. What should I do?
On and from 24 November 2024 – We will no longer accept for deposit, personal cheques or cheques issued by other financial institutions.
Please ensure personal cheques and cheques issued by other financial institutions are provided to AMP Bank by 19 November 2024 to allow time to process your request.
This means you should consider requesting payments be made to you digitally into your nominated bank account between now and before 23 November 2024 in preparation for this change.
What should I do with any unpresented cheques I have?
AMP Bank cheques
If you have a cheque issued by us, you can either deposit it at Australia Post participating outlets or mail the cheque to us. If mailing to us, we need to receive the cheque before 22 May 2024. Refer to details below.
| Bank@Post at Australia Post | If you have an AMP Visa Debit Card linked to your account, you can deposit AMP bank cheque(s) at outlets displaying the Bank@Post sign. Cheques must be payable to yourself and match the name on your AMP Visa Debit Card. | |
| You can mail the cheque to us. Make sure you write your account name and account number on the back of the cheque and send it to: AMP Bank Ltd Reply paid 79702, Parramatta NSW 2124 |
On and from 27 May 2024, if you have an AMP Bank issued bank cheque in your possession you will need to contact us on 13 30 30 to arrange to have it paid into a nominated bank account.
All other cheques
For all other cheques, up until 23 November 2024, you can deposit the cheque at Australia Post participating outlets.
| Bank@Post at Australia Post | If you have an AMP Visa Debit Card linked to your account, you can deposit AMP bank cheque(s) at outlets displaying the Bank@Post sign. Cheques must be payable to yourself and match the name on your AMP Visa Debit Card. |
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Will bank cheques be phased out in Australia?
The Australian Government intends to wind down the cheques system in Australia by no later than 2030.
What you need to know
The product issuer and credit provider is AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.
AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice.
Bank@Post and its device mark are trademarks (registered or otherwise) of the Australian Postal Corporation. All rights reserved.
Information is correct as at 17 March 2022.