Manage your account anytime, anywhere with My AMP
The AMP Bank app is now available on your mobile
Or login to
Head to your app store to:
Download it on Apple app store
The first thing you can do is let us know what has occurred. Call, email, write or lodge a complaint online.
For AMP Bank app customers, please click the profile icon in the top-right corner of the app, click help and select ‘talk to AMP’ to submit a complaint.
You will receive an acknowledgement within 1 business day and a representative from our team will keep you up to date on the progress at least every 10 days.
Our team will work with you to help resolve your complaint as quickly as possible. You can read more about our commitment to resolving your complaint on our complaints handling page or our Complaint Handling Guide.
Let us know what has occurred, call the appropriate number below, email or write to us or use our online complaint form.
The complaint resolution process is free of charge. We will do all we can to resolve your complaint as quickly as possible.
If you are an AMP Bank app customer, please click the profile icon in the top-right corner of the app, click help and select ‘talk to AMP’ to submit a complaint.
If our customer service consultant cannot resolve your complaint straight away, they will escalate your complaint to the Customer Resolution Team.
To assist us deal with your complaint quickly, please include the following information:
We recommend you keep a copy of your complaint and original documents for your records.
You can find out what to expect once you have submitted your complaint and our our resolution times on our complaint handling page.
If you are an AMP Bank app customer, please click the profile icon in the top-right corner of the app, click help and select ‘talk to AMP’ to submit a complaint.
If you need support or help to make a complaint you can ask an authorised representative, family member or friend to contact us on your behalf. We need your permission to speak with anyone else about your complaint, this can be verbally or in writing.
If you prefer to speak to us in another language, contact the Translating and Interpreting Service on 131 450.
If you find it hard to hear or speak on the phone, the National Relay Service (NRS) can help you to call us. For more details visit accesshub.gov.au.
When the NRS helps you to communicate with us, they’ll need the phone number you want them to call. You can find a list of AMP’s phone numbers on our Contact us page.
If you need to communicate with us about an AMP Bank product, please complete this form and send it to us before the NRS calls us.
Using the National Relay Service with AMP Bank
Phone: 13 30 30
Email: AMPBankComplaints@ampbanking.com.au
Write to us at:
AMP Bank, Locked Bag 5059 Parramatta, NSW 2124
Other ways to raise a complaint if you are locked out of the app.
Phone: 1800 950 105
Email: help@ampbank.com.au
Write to us at:
AMP Bank, Reply Paid 79702 Parramatta, NSW 2124
Phone: 131 267
Email: askamp@amp.com.au
Write to us at:
PO Box 6346, Wetherill Park NSW 1851
Phone: 1800 667 841
Email: north@amp.com.au
Write to us at:
North Service Centre, GPO Box 2915, Melbourne VIC 3001
Phone: 133 267
Email: trustinfo@amp.com.au
Write to us at:
Reply Paid 125 PARRAMATTA NSW 2124
AMP Bank
Credit and deposit products are issued by AMP Bank Limited ABN 15 081 596 009, AFSL 234654 and Australian credit licence 234517. Any application is subject to AMP Bank’s approval.
AMP Super
AMP Super refers to SignatureSuper® which is issued by N.M. Superannuation Proprietary Limited (NM Super) ABN 31 008 428 322 AFSL 234517 and is part of the AMP Super Fund (the Fund) ABN 78 421 957 449. NM Super is the trustee of the Fund. ® SignatureSuper is a registered trademark of AMP Limited ABN 49 079 354 519.
Note: Read AMP’s Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.
