Protect your online banking

We have security measures in place to safeguard your money, because we are committed to providing you with a secure banking experience. When we come across any hoaxes or scams that target customers, we will raise them to your attention. To practice safe browsing behaviour, please remember:

  • We'll never send an email containing a link to My AMP.
  • We'll never ask for your passwords or full TelePIN.
  • When accessing My AMP, always open a new browser window and type amp.com.au.

Learn more about online security such as protecting your online access, preventing card fraud, and NPP fraud monitoring, along with how to distinguish between our SMS and potentially fraudulent SMS. 

Below are our recent security alerts.

8 February 2024 - Term deposit and fixed bond rate email scam

Please remain vigilant.

Some of our customers are receiving scam emails from people who claim to work for our AMP Investments business. The emails talk about exclusive term deposit and fixed bond rate investments. These are not related to our AMP Bank or AMP Investments business.

If you are concerned that you may have been targeted by scammers, please contact us on 13 30 30.

More information on scams can also be found on the ACCC's website Scamwatch.

20 November 2023 - Be aware of scammers impersonating our AMP Bank Fraud Team

Be aware of an ongoing scam where customers are receiving text messages or calls from someone claiming to be from the AMP Bank Fraud Team. They're requesting money be transferred to another account, or to share authorisation codes and passwords. These are not related to AMP Bank in any way.

When calling you, we will never send you an SMS code to verify your identity, nor will we ask you to provide your username or password to us. If you receive a call from someone claiming to be from AMP, advise them you will call them back on our publicly listed number 13 30 30 to confirm they're legitimate.

6 October 2023 - PayID scam awareness

Beware of scammers posing as buyers on online platforms such as Gumtree or Facebook Marketplace. They'll ask if they can pay using PayID and obtain the sellers PayID email or mobile number so they can send a fake PayID email or text. The fake email or text will state there's an issue receiving the payment due to PayID limits and request the seller to transfer funds to increase this limit so payment can be received. 

Example of fake email or text:

"Dear Customer, you have received a payment of ($100.00AUD), but we have a problem crediting your account. Your payment of ($100.00AUD) is pending as the status of your account limit being limited and is not a business limit user or Merchant limit. This will not make us credit your account until the limit gets (switched) to a business account limit or merchant limit which gives your account large features and unlimited access to any amount. Take these urgent steps to expand your account to a business(merchant) account limit. Contact the buyer to send in an additional payment of ($500.00AUD) to your account so it can be expanded to a business account limit or Merchant limit. As soon as it verified your account will be fully credit with the sum of ($600.00AUD) and upgraded immediately. Note: An alert has been sent to the buyer in regard of the additional payment of ($500.00 AUD) he/she has to send to you. We will secure this transaction with high priority that neither the payer and the payee will lose their money in this transaction because it a business transaction”.

Be cautious of additional payments - you never have to send money to receive a payment. Block and report the buyer. Don't send any money. If you have been a victim of a scam, please report it to the ACCC to help protect others from being scammed.

If you believe you have shared your details or transferred funds to a scammer, please contact AMP Bank immediately on 13 30 30.

19 September 2023 - Scam alert: WhatsApp group promoting 'Sockeye Exchange'

We're aware that there is a WhatsApp group impersonating Dr Shane Oliver and AMP Capital. They're promoting a fraudulent scheme with 'Sockeye Exchange'. The scam has been reported to both the e-Safety commissioner and ASIC.

Dr Shane Oliver is not involved with nor promotes any trading schemes, including on social media. For your financial safety, do not engage with this WhatsApp group.

1 September 2023 - Be aware of scammers impersonating our AMP Bank Fraud Team

Please remain vigilant. 

Recently AMP has been contacted by several customers who received a call from a scammer pretending to be from our AMP Bank Fraud Team.  

The scammer claimed to be calling to discuss alleged fraudulent transactions occurring in the customers' AMP accounts. The scammer asked for the customers' username and password and phoned from a private number.  

AMP will never call you from a private number and ask you for your username or password. 

If you receive an unsolicited call from someone claiming to be from AMP, to be certain the call is legitimate, please advise you will call them back on 13 30 30.

If you believe your details have been compromised in any way, please alert us immediately by calling 13 30 30.

26 June 2023 – Scam alert: Malicious emails with fraudulent “AMP – Promotional Offer” 

A Threat Actor has sent malicious emails attempting to impersonate AMP staff using the email format “firstname.surname @ amp-corporate.com” and "firstname.surname @ amp-markets.com". It's likely they will continue with this format, replacing the name following "amp-" so please also be cautious with any address format appearing as "firstname.surname @ amp-[word].com". These are not genuine AMP email addresses. These emails are not authorised or sent by AMP. The malicious emails have the Subject line: “AMP – Promotional Offer”.

Do not click on any link in the malicious email or open any attachment.

The AMP Cyber Defence Centre (CDC) is now investigating instances of these malicious emails to prevent them from continuing to be sent by the Threat Actor.

If you are concerned that you may have been targeted by scammers, please contact us on 13 30 30.

More information on scams can also be found on the ACCC's website Scamwatch.

8 June 2023 - Be aware of scammers impersonating AMP

Please be aware of scammers falsely representing AMP Bank with an ongoing scam operation targeting customers and the broader community through the use of emails. The scammers are impersonating AMP Bank staff in an effort to entice the customer to invest in a false product featuring the AMP Bank name and brand. Please be aware this is not a legitimate product from AMP Bank.

If you are concerned that you may have been targeted by scammers, please contact us on 13 30 30.

More information on scams can also be found on the ACCC's website Scamwatch.

17 May 2023 - Be aware of scammers impersonating AMP Bank

Please remain vigilant: We’re aware of an active scam targeting AMP Bank customers. Some customers have been contacted by scammers with a request to update their online access and card details. If you’ve received an SMS relating to this, please do not respond. If you’re concerned that you may have been targeted, contact us at 13 30 30 or send us a private message on Facebook or our Instagram @amp_au.

15 March 2023 - Be aware of scammers impersonating AMP's Chief Economist, Shane Oliver on social media

AMP is aware of scammers impersonating AMP's Chief Economist, Shane Oliver, on social media and attempting to trick Australians into signing up for fake AMP investment scams.

Please be aware these are not legitimate accounts. AMP will never attempt to solicit information or contact you about investment opportunities through social media.

Please do not engage and if you are concerned that you may have been targeted by scammers, please contact us on 13 30 30.

More information on scams can also be found on the ACCC’s website Scamwatch

10 February 2023 - Be aware of scammers falsely representing AMP Capital

AMP Capital is aware of an ongoing scam operation targeting customers and the broader community, offering inflated interest returns available through a fictitious investment vehicle titled Capital Protected Fixed Income Government Fund. Through the use of phishing emails, malicious operators are sending falsified e-brochures to people in an effort to entice them to invest in a false product that features AMP Capital’s branding.

Please be aware this is a not a legitimate product from AMP Capital.  

AMP Capital does not approach potential customers via electronic direct mail (EDM) nor does the company solicit personal or financial information via email.

If you are concerned that you may have been targeted by scammers, please contact us on 13 30 30 from 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday (Sydney time).

More information on scams can also be found on the ACCC’s website Scamwatch

9 February 2023 - Be aware of scammers currently targeting AMP Bank customers

This week AMP was contacted by a customer who received a call from a scammer pretending to be from the AMP Bank Fraud team.  The scammer was able to share details of recent transactions on the customer's account which provided reassurance to the customer of the authenticity of the call.  After the conversation, the scammer attempted to transfer funds from the customer's account.

If you believe your details have been compromised in any way, please alert us immediately by calling 13 30 30.

View previous security alerts

Contact us

If you believe your online banking has been compromised, alert us immediately:

Monday to Friday, 8am - 8pm (AEST)

Saturday and Sunday, 9am - 5pm (AEST)

Lost / Stolen Cards 24 hours 7 days

What you need to know

It’s important to consider your particular circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account.

This information is provided by AMP Bank Limited. Read our Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.

The credit provider and bank product issuer is AMP Bank Limited ABN 15 081 596 009, AFSL and Australian Credit Licence 234517.