Online security

Stay secure with AMP

We take every measure to guard our online systems so you can rest assured that everything from your internet banking to super and insurance is in safe hands:

• Your accounts are safe and secure
  We have a dedicated team of cyber security experts monitoring threats and regularly assessing all our services to ensure your accounts remain safe and secure. The team actively collaborates with the Australian financial services sector, law enforcement and threat intelligence organisations to share threat information and digital protection insights.
• Your information is protected
  Our systems are secured using industry strength encryption technology. This means that all sessions between your computer and our systems are scrambled for your protection.
• Safeguarding your access
  Your account will be locked after a number of unsuccessful login attempts to protect you against unauthorised users trying to guess your password. Also, we will automatically log you off from your online or mobile session after a period of inactivity. This reduces the risk of others accessing your information from your unattended computer or mobile device. For your security, always log off manually when leaving your device unattended.
• Independently monitoring your security
  We engage independent cyber security consultants to verify the effectiveness of our security controls, including system design, firewall and intrusion prevention configurations, web application security and data protection controls.
• Proof of identity
  We ask you to verify your identity via SMS when processing high risk tasks, such as adding a new payee or increasing daily transfer limits. This is so we can safeguard your personal identity.
• Ongoing monitoring
  We frequently review security logs to detect and block suspicious events. We also encourage you to regularly check your bank statements and report any suspicious transactions.

To protect against card fraud, AMP Bank has successfully employed a fraud monitoring system to detect card fraud since November 2013.

This system has been developed by Cuscal and operates in near real-time to identify transactions that are potentially fraudulent, based on the cardholder's usage history and other significant data. By monitoring card activities 24 hours a day we can detect and sometimes stop fraudulent or suspicious transactions before they affect your account.

Any day of the week, if suspicious activity is detected, someone from the AMP Fraud department will contact you between 7:00am and 10:00pm AEST. If fraud is suspected outside of these hours, transactions may be blocked until we reach you.

We are committed to your safe banking experience and will remedy any unauthorised transactions provided that you did not contribute to the loss by your own fraud or your breach of the user obligations you have under the Account Access and Operating Terms and Conditions.

To protect yourself you should ensure that you check your account statements on receipt for unauthorised transactions, and should immediately notify AMP Bank when you identify any fraudulent or unauthorised transaction on your account.

Fraud monitoring is applied to your AMP Bank account 24/7 to help protect it against unauthorized transactions. We use Cuscal to provide our card, payment and fraud monitoring services. 

As part of such fraud monitoring activities and to help better protect you from unauthorised transactions, the Cuscal Fraud Monitoring team may apply a hold for certain  transactions for security checks. This gives our Cuscal and our AMP fraud officers time to review for unauthorised or suspicious activity on your account.  

If Cuscal Fraud Monitoring contacts you about a suspicious transaction and you determine that it was unauthorised it will be cancelled, and the funds will be returned to your account. If, however, you determine that the transaction is genuine, then it will be allowed to proceed. 

You will receive an SMS at each stage of the process.  

Important information to help you distinguish between our SMS and potentially fraudulent SMS 

You may receive an SMS form the Cuscal Fraud Monitoring team.  

It is important to you note that Cuscal will: 

• send SMS messages only from +61 437 126 492 or +61 489 988 024 
• only ask for Yes / No responses, or 
• instruct you to call our AMP Bank Fraud department on 1300 705 750 

Holding payments allows the Cuscal Fraud Monitoring and AMP Bank Fraud teams time to contact you to understand the nature of your payment and determine whether you are being scammed. This enables us to better respond and adapt to the latest scams and trends, providing you with enhanced security and peace of mind. 

Learn more about New Payments Platform (NPP), including FAQs

A basic understanding of internet banking safety and sensibility goes a long way. See our Online safety for managing your money tips:

• purchase security software for your computer
• identify different types of fraud
• watch for security alerts from AMP Bank
• protect your security online
• develop smart habits for your smartphone.